Privacy Policy

Last Modified On: 24 May 2018

Overview

At Dreamwares, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws.

This Privacy Statement describes Dreamwares’ general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organizations with which Dreamwares has or contemplates a business relationship.

Our policy is simple: we never sell or rent your personal information to any third parties under any circumstances. The security of your personal information is very important to us and we are committed to protecting the information we collect. Dreamwares has put in place appropriate physical, electronic and managerial procedures to protect against the loss, misuse, or alteration of information that we have collected from you at our web site.

Your continued use of our services and/or products shall be considered as your deemed acceptance of this Privacy Policy.

Throughout this policy, the term “personal information” is used to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in two ways: if and when you provide information to us, automatically through operating our services. Let’s go over the information that we collect.

Information You Provide Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

1. Basic Account Information: The information you share with us when you start to work with us. We may receive your information from gated downloads, contact us forms, direct emails, mailers, direct dials, tradeshows, client provided, and/or subscriptions. This will include your name, email, phone number. We may choose to contact you from the information you provide us to attend your requests.

    

2. Content Information: Depending on the Services you use, you may also provide us with information about you in draft and published content (such as for your website or your surveys). For example, if you write a blog post that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. This might be obvious to you, but it’s not to everyone!

    

3. Credentials: Depending on the Services you use, you may provide us with credentials for your website (like SSH, FTP, and SFTP username and password). For example, Salesforce and Heroku users may provide us with these credentials in order to develop and support their features if there is a problem with their site, or to allow us to troubleshoot problems on their site more quickly.

    

4. Communications With Us: You may also provide us information when you respond to surveys, communicate with support or business executives about a support question, or post a question about your enquiries etc.

    

5. Marketing: Most information we collect about you comes from our direct interactions with you. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes.You can choose to receive information by email, telephone or postal mail about our products and services. When visiting our websites or using our services we may provide you with personalized information. You can always opt-out/request to be forgotten from receiving personalized communication by sending an e-mail to [email protected].

    

Information We Collect Automatically

We may collect some information about you automatically.

1. Information from Cookies & Other Similar Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Dreamwares uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.

    

2. Analytics: We use Google Analytics to track visits and actions of the use of the application.You can read their privacy policy to know more about what information they collect and how they use it. You can surely opt-out if you don’t want this.

    

   We also use Google Adwords to check conversion tracking. The information collected by Google can be used to contextualize and personalize the ads of its own advertising network. You can read their privacy policy to understand more.

How We Use Information

We use information about you as mentioned above and for the purposes listed below:

• Personalise your services for you

   

• Provide quality customer support

   

• Process information and send notices/updates/reminders about meetings/calls

   

• Resolve disputes, collect fees, and troubleshoot problems

   

• Prevent potentially prohibited or illegal activities, and enforce our User Agreement

   

• Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences

   

• Contact you at the mobile number provided by you, by placing a voice call or through text (SMS) or email messaging

   

• Compare information for accuracy and verify it with third parties

   

• Send statements, invoices, payment reminders to you and collect payments from you

   

How We Share Information

We do not sell our users’ private personal information.We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.

   

• Business Operations: We may share your data as is necessary to maintain usual course of business operations, which includes licensed software(s) used by Dreamwares. They include,

   

  1. HighRise

      

  2. Zoho Projects for project managements, time tracking etc

      

  3. CompanyHub as a CRM

      

  4. Mailchimp, a cloud-based marketing automation platform, which is used by our teams for email marketing, engaging with our current and potential clients to build our brand.

      

  5. Quickbooks to manage accounting, invoices, bills etc

      

• Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.

   

• To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Automattic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.

   

• With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site.

   

• Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

   

Privacy Policy Changes

Although most changes are likely to be minor, Dreamwares may change its Privacy Policy from time to time. Dreamwares encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, e may provide additional notice (such as adding a statement to our homepage)

Contact Us:

Email us – [email protected] or Call Us – +1 415 315 9615, 0253 2453838. 3rd Floor, Anand Mall, Jail Road, Nasik Road, Nasik, Maharashtra, India – 422101