PDO | Register Partners
PDO | Register PartnersXYZ online medical equipment provider were helping people with required purchase of the products at affordable prices when paying out-of-pocket for their supplies. They wanted to improve customer service, streamlines operations with us.
Challenge:
Prior to using Dreamwares, XYZ systems did not communicate with each other. Manual transfers of data were performed multiple times per day to keep the business running, but it was prone to error, and oftentimes had the company operating several hours behind real time. Their previous ecommerce system were only allowing to perform 50 orders at a time.
Solution:
We integrated our solutions with Microsoft Dynamics GP which expanded order processing instantly and allowed the team at XYZ to manage the business in a new manner. Now, major business processes are conducted properly and without the constraints of system or time.
Now they have the more efficient order fulfillment process in place that provides its customers with faster shipping and more timely notifications of their order status.
Customers receive an improved experience due to a new user interface and mobile optimization, allowing user-friendly catalog navigation, checkout and order placement.
Challenge:
A company leading in commercial space leasing and operations was struggling to manage their listings and offerings. They used a lot of paperwork thereby increasing the time required and reducing the overall efficiency.
Goal:
Establish a specific business process that would be accepted by the company. Automate repetitive tasks to increase efficiency.
Solution:
Since the company had local presence we decided to go with Microsoft CRM Dynamics NAV. The system was installed on-premise on the existing system that the company used. Specific business processes were mapped out and incorporated into Guided Processes. A custom portal was setup for the listings and offerings that interacted with the Dynamics Platform.
XYZ bank having many branches offers financial services like deposits, loans, investments and insurance to million customers. They were continues to be challenged by increasing regulatory pressures, low margins and aging banking platforms.
Solution:
We implemented a new customer engagement solution. On top of Microsoft Dynamics, it enabled the bank to engage with customers across multiple channels, provides a single, consistent sales process across the enterprise, and enabled targeted marketing to existing customers.
We also implemented a new solution to modernize its loan-origination system. Our new solution reduced a 5-days loan origination process to one hour, which increased revenue and improved customer satisfaction.
